Privacy policy

Sate Plumbing Pty Ltd (‘Sate Plumbing’, ‘we’, ‘us’ or ‘our’) is an owner-operated plumbing business based in Melbourne, Victoria. We respect the privacy of everyone who visits our website or engages our services. This policy explains what personal information we collect, why, how we handle it, and the choices available to you. It has been written to align with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Who this policy applies to

This policy applies to Sate Plumbing Pty Ltd and to all personal information we collect through this website, by phone or email, and in the course of quoting and carrying out plumbing work.

Information we collect

We only collect information that is reasonably necessary to quote, schedule and complete your work, and to run this website. This may include:

• Contact details you give us, such as your name, phone number and email address.
• The service address and the details of the work you ask us to do.
• The content of your enquiry, whether through the contact form, by phone, or by email.
• Standard server logs kept by our hosting provider, which can include your IP address and browser type.
• Information about how you use this website, collected through Google Analytics: the pages you visit, how long you spend on them, roughly where in the world you are, and the type of device and browser you use. This is not linked to your name and we do not use it to identify you.

Please do not send us sensitive information such as health details, financial account numbers, or government identifiers through the contact form.

How we use your information

We use your information to:

• Respond to your enquiry and provide quotes.
• Schedule and carry out the plumbing work you have asked for.
• Invoice you and keep proper business records.
• Contact you about your job, including follow-up and warranty matters.
• Understand how our website is used so we can improve it.

We do not sell, rent, or trade your personal information, and we do not send marketing you have not asked for.

Third-party services

Running the business involves a small number of trusted providers, which may process your information on our behalf:

• Website hosting and domain services that store the site and any data submitted through it.
• Email and messaging services we use to communicate with you.
• Google Maps, which we embed on our home and contact pages to show the areas we work in. If you load either page, Google receives your IP address and may set cookies through the map frame. Google handles that information under its own privacy policy.
• Google Analytics, which measures how the website is used so we can improve it. It sets cookies in your browser and sends Google information about your visit. Google handles that information under its own privacy policy.

These providers only handle the information they need to do their job. Where they operate outside Australia, we take reasonable steps to make sure your information is handled in line with the APPs.

Cookies and tracking

We use Google Analytics to understand how this website is used, which sets cookies in your browser and sends Google information about your visit. We use it only to see which pages are useful and how people find us. We do not use advertising cookies, we do not track you across other websites, and we do not sell or share this information.

The Google Map embedded on our home and contact pages also loads content from Google, which may set its own cookies. Your browser may store the standard technical data it needs to load the pages, and our hosting provider keeps ordinary server logs.

You can opt out of Google Analytics entirely using Google’s browser add-on at tools.google.com/dlpage/gaoptout, or by blocking cookies in your browser settings. The website works normally either way.

Storage and security

We take reasonable steps to keep your information safe from misuse, loss, and unauthorised access, including using reputable providers and secure connections. No system can be made entirely secure, but we treat the information you share with care.

How long we keep it

We keep job and customer records for as long as they are needed to provide our services and to meet our tax, warranty, and legal obligations. Details from enquiries that do not lead to work are removed once they are no longer relevant.

Access, correction and complaints

You can ask us what personal information we hold about you, ask for it to be corrected, or ask for it to be deleted. Just email us at info@sateplumbing.com.au and we will respond as soon as we can. If you have a concern about how your privacy has been handled, you are welcome to raise it with us directly or contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The most recent version will always be available on this page, along with the date it was last updated.

Contact

If you have any questions about this policy, please get in touch:

Sate Plumbing Pty Ltd
Email: info@sateplumbing.com.au
Phone: 0439 630 876
Melbourne, Victoria, Australia

This policy is provided for general information and does not constitute legal advice.